Refund & Return Policy

Last updated: October 23, 2026

We want you to love what you order from LeeWap. If something isn't right, here's how we make it right.

30-Day Returns

You can return most items within 30 days of delivery for a refund to your original payment method. To be eligible, the item must be unused, in the same condition you received it, and in its original packaging.

Damaged, Defective or Wrong Item?

If your order arrives damaged, doesn't work, or isn't what you ordered, email us within 14 days of delivery with your order number and a photo or short video of the problem. We'll send a free replacement or a full refund, your choice. In most cases you won't need to send the item back.

How to Start a Return

1. Email support@leewap.com with your order number and the item you'd like to return.
2. We'll reply within 1–2 business days with your return instructions and return address.
3. Ship the item back with a tracking number. Please don't send items back without contacting us first, because we can't match packages that arrive without a return request.

Return Shipping

• Damaged, defective or wrong items: we cover everything.
• Change of mind or wrong size/color ordered: you pay the return shipping. Original shipping charges aren't refundable.

Items We Can't Accept Back

For health and hygiene reasons, we can't accept returns of these items once they've been opened or used (unless they arrived damaged or defective):

• Cosmetics, makeup, skincare and fragrances
• Toothbrushes, oral-care and personal-care devices
• Earrings and body jewelry
• Underwear, swimwear and breast pump parts
• Gift cards and items marked final sale

Refunds

Once your return arrives and we've checked it, we'll email you and issue your refund within 3 business days. Your bank or card provider may take another 5–10 business days to show it on your statement.

Lost or Late Packages

If your tracking hasn't updated in 10 business days, or your order hasn't arrived within 30 days of shipping, contact us. We'll open an investigation with the carrier and, if the package is lost, send a replacement or a full refund.

Please double-check your shipping address at checkout. We can't be responsible for orders shipped to an address entered incorrectly, but we'll always do our best to help.

Cancellations and Changes

Need to cancel or change your order? Email us as soon as possible. We can cancel for a full refund any order that hasn't shipped yet, usually within 12 hours of purchase.

Exchanges

The fastest way to get a different size or color is to return the item you have and place a new order.

Questions?

Email support@leewap.com or call +1 470-349-3889. We're happy to help.