Have a question about a product, an existing order, delivery, or tracking? Contact the LeeWap support team and we’ll be happy to assist you.
Email: support@leewap.com
WhatsApp: WhatsApp
Please include your order number when contacting us about an existing order. This helps us locate your information and respond more quickly.
We aim to respond within 1–2 business days.
Order processing generally takes 1–5 business days.
After processing, estimated shipping times are:
Delivery times vary by product, supplier location, carrier, and destination. Some orders may arrive in separate packages.
You will receive tracking information by email after your order ships.
Use our Track Your Order page and enter your tracking information.
Please allow 24–48 hours for the carrier’s first tracking update to appear after shipment.
If your tracking has not updated for more than 10 business days, contact us at support@leewap.com.
Contact us as soon as possible if you need to cancel an order.
Orders can only be canceled before processing begins. Once an order has been submitted to the supplier, cancellation may no longer be possible.
Because LeeWap sources products from third-party suppliers, general returns and change-of-mind returns are not automatically accepted.
You may qualify for a replacement or refund if:
Damaged, defective, or incorrect items must be reported within seven days of delivery. Please include your order number and clear photos or video showing the problem.
Review our Refund, Return & Resend Policy for complete details.
Contact us if your order has passed its estimated delivery period.
We will investigate the shipment with the carrier. If the order is confirmed lost, we will arrange a replacement or refund.
You will never be required to contact our supplier yourself.
Not always. LeeWap works with multiple fulfillment partners, so products from the same order may ship separately and arrive at different times.
Separate packages may also have separate tracking numbers.
Orders over $35 qualify for free standard shipping.
For orders below $35, any applicable shipping cost will be displayed before you complete checkout.
Contact us immediately if your shipping address is incorrect.
We may be able to update the address before processing begins. Once an order has been processed or shipped, the address may no longer be changed.
Customers are responsible for entering a complete and accurate delivery address at checkout.
Use the form above and provide as much detail as possible.
For order-related questions, please include:
